Gallery Shipping Policies

The Amour d’Art Fine Art Store does not make money on shipping, and we strive to keep our costs as low as possible for you. Should you have any questions regarding our policies, please contact us at (408) 605-4900 or via e-mail at cs@amourdart.com

Missing Items or Stolen/Lost Packages  

If you do not receive your package, you must file a claim with Amour d’ Art within 48 hours from the scheduled delivery date of your package or 7 business days from date of payment. We will not be held liable for lost or stolen packages, packages containing missing items, or vandalized packages. Please contact us immediately should you have any questions.

We will not be held liable for any packages or items that have been sold or forwarded on to a third party or international location.

Please forward all claims/issues to our customer service team at cs@amourdart.com. 

Types and Combined Shipping

* Tube Shipped Items

* Flat Shipped Items

* Special Items 

Tube Shipped Items

This refers to all fine art prints on regular paper or un-stretched canvas. These items are all shipped in *Uline* tubes. We will combine-ship as many as three pieces per tube, subject to size of pieces.

Flat Shipped Items

This category includes, but is not limited to: stretched canvas pieces, items that are printed on panel (wood or other material), framed items. We will combine-ship if possible.

Special Items

This refers to items that are either irreplaceable (i.e. glass, items that are odd or clumsy in size or shape). Fine art for sale in sets or lots is also included in this category. These cannot be combine-shipped.

International Shipping and Fees

Please inquire for a quote.

Return Policy

We accept returns within 7 days of delivery on damaged or items received not as described.  Buyer to pay all return shipping costs. We do not charge a restocking fee.

Availability and Pricing

We cannot be held accountable or forced to honor pricing mistakes or typos on our website. Although we strive to be 100% accurate on our site, there may be a time when there is an error. If such an error exists, Amour d'Art will do whatever is possible to rectify the situation immediately. As the nature of our business is in the field of art, each item is either a limited edition or an original, one-of-a-kind work. Although our gallery owns approximately 90% of the items, there is a possibility an item may not be available. *Sometimes* there may only be one or two pieces in an edition available, and someone may have ordered it just prior to your order. If that is the case you will not be charged. If you notice any errors please contact us immediately at cs@amourdart.com or 408-605-4900.       .

SOLD OUT

If something is sold out, it means that we, as gallery and dealers can no longer obtain the requested prints, or canvas, at the original issue price. It does NOT mean that the print you seek is not available. It does mean that the artist, the artist gallery, and/or his/her publisher no longer have ANY prints, or canvases, available. 

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