Shipping Policies

We do not make money on shipping and keep our costs as low as possible. Should you have any questions regarding our policies, please contact us at 408-605-4900 or e-mail us at cs@amourdart.com.

Missing Items or Stolen/Lost Packages

If you do not receive your package, you must file a claim with Amour d’ Art within 48 hours from the scheduled delivery date of your package or 14 business days from date of payment. We will not be held liable for lost or stolen packages, packages containing missing items, or vandalized packages, if you do not contact us within 48 hours from the scheduled delivery date of your package.

We will not be held liable for any packages or items that have been sold or forwarded on to a third party or international location.

Please forward all claims issues to (customer service) cs@amourdart.com

Types and Combined Shipping

* Tube Shipped Items
* Flat Shipped Items
* Special Items
 

Tube Shipped Items

This refers to all prints on regular paper or un-stretched canvas. As these items are all shipped in *Uline* tubes. We will ship the first item for a flat fee of $20.00 and up to 2 additional for a fee of $5.00 each.

Flat Shipped Items

This category includes, but not limited to: stretched canvas pieces, items that are printed on panel (wood or other material), framed items. We will ship the first item for a flat fee of $40.00 and up to 2 additional items for $10.00 each.

Special Items

This refers to items that are either irreplaceable (i.e. glass, odd or clumsy in size or shape. Art that are sets or lots are included in this category. These cannot be combined shipped.

Return Policy

We accept returns within 7 days of delivery. Buyer is to pay all shipping costs. We do not charge a restocking fee.

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