Shipping Policies

We do not make money on shipping and keep our costs as low as possible. Should you have any questions regarding our policies, please contact us at 408-605-4900 or e-mail us at cs@amourdart.com.

Missing Items or Stolen/Lost Packages

If you do not receive your package, you must file a claim with Amour d’ Art within 48 hours from the scheduled delivery date of your package or 10 business days from date of payment. We will not be held liable for lost or stolen packages, packages containing missing items, or vandalized packages.  Please contact us immediately, should you have any questions.

We will not be held liable for any packages or items that have been sold or forwarded on to a third party or international location.

Please forward all claims issues to (customer service) cs@amourdart.com

Types and Combined Shipping

* Tube Shipped Items
* Flat Shipped Items
* Special Items
 

Tube Shipped Items

This refers to all prints on regular paper or un-stretched canvas. As these items are all shipped in *Uline* tubes. We do combine ship uo to three pieces.

Flat Shipped Items

This category includes, but not limited to: stretched canvas pieces, items that are printed on panel (wood or other material), framed items. We will combine ship if possible.

Special Items

This refers to items that are either irreplaceable (i.e. glass, odd or clumsy in size or shape. Art that are sets or lots are included in this category. These cannot be combined shipped.

International Shipping and Fees

Please inquire for a quote.

Return Policy

We accept returns within 7 days of delivery. Buyer to pay all shipping costs. We do not charge a restocking fee.

Availability and Pricing
We can not be held accountable or forced to honor pricing mistakes or typos on our website. Although we strive to be 100% accurate on our site there may be a time when there is an error. If such an error exists Amour d'Art will do whatever is possible to rectify the situation immediately. As the nature of our business is in the field of art, each item is either a limited edition or an original one of a kind art work.  Although our gallery owns approximately 90% of the items, there is a possibility an item may not be available. *Sometimes* there may only be one or two pieces in an edition available, and someone may have ordered it just prior to your order. Of course if that is the case you can not be charged. If you notice any errors please contact us immediately at cs@amourdart.com  or 408-605-4900.

FREQUENTLY USED - WHAT IT MEANS

SOLD OUT

we, as galleries & dealers can no longer obtain the requested prints, or canvas, at the original issue price. It does NOT mean that the print you seek is not available. The artist, the artist gallery, and/or his/her publisher no longer have ANY prints, or canvases, are available.